Use Cases

Standalone

In standalone mode, the system serves as a centralised repository for order processing. Ideal for businesses that receive orders via telephone or email. Internal users can easily import orders into the system, ensuring all order information is consolidated in one place. This mode is perfect for companies that do not have an existing Order Management System or need a more efficient way to handle their orders.

Users can track the status of each order from start to finish, providing visibility and helping to streamline operations, reduce errors, and improve overall efficiency.

Customer user access

Extending the capabilities of Standalone Mode, enabling customer user access allows customers to directly enter their own orders, streamlining the ordering process and reducing the workload for your internal team.

Customers can log in to the portal to place orders, track their order status, and view their order history. This self-service capability enhances customer satisfaction by providing them with real-time updates and greater control over their orders. They can see what has been shipped, what is due for delivery, and any pending actions, ensuring transparency and efficiency.

Internal users still retain the ability to input orders on behalf of customers when necessary, maintaining flexibility and support for all customer needs. This dual functionality ensures that your team can assist customers who prefer to place orders via telephone or email, while also empowering customers who prefer to manage their orders online.

Integrated back-end system

Enhance your order management capabilities with real-time ERP integration. Our platform supports the import and synchronisation of essential data required to generate orders, including customer data, product data, and user data. This integration ensures that all necessary information is up-to-date and readily available, streamlining the order creation process.

Once an order is created within our system, it is automatically sent to the ERP for scheduling and further processing. This automated workflow reduces manual data entry, minimises errors, and accelerates the order fulfillment process. The ERP system can then return order status updates back to our platform, providing real-time visibility of the progress of each order.

Internal users can easily track order status, manage inventory levels, and generate reports, while customers benefit from timely updates and accurate information.

Integrated front-end system

Front end integration supports the creation of orders through various external systems, enhancing flexibility and efficiency. Whether you're using a website, an accounting system, or mobile devices, the platform supports real-time integration. Examples include Shopify, WooCommerce, MYOB and Xero.

For businesses that need to track orders within their accounting systems but require more complex order management functionality, this integration is invaluable. It allows for the smooth transfer of order data between systems, ensuring that all information is accurate and up-to-date.

Orders created on your website or through mobile devices can be automatically imported into our platform, where they can be managed and processed with ease.

Full capability

By enabling all features, our platform provides a seamless and integrated approach to managing orders, from initial creation to final fulfillment. This holistic solution meets multiple requirements and use cases, ensuring that your business operates efficiently and effectively.

With end-to-end order processing, you benefit from a centralised system that consolidates all order-related activities. This includes order creation through various channels, such as websites, accounting systems, and mobile devices, as well as integration with ERP systems for scheduling and inventory management. Real-time synchronisation ensures that all data is accurate and up-to-date, reducing errors and improving decision-making.

Customers can place orders through their preferred channels, while internal users can manage and track orders with ease. The system provides real-time updates on order status, inventory levels, and customer information, enhancing transparency and customer satisfaction.

By leveraging our end-to-end order processing capabilities, your business can streamline operations, improve efficiency, and drive growth. Whether you're a small business or a large enterprise, our platform adapts to your unique needs, providing a robust and flexible solution that supports your success.